Last updated: August 2026
Neo-basin is committed to complying with the General Data Protection Regulation (GDPR) and respecting the data protection rights of individuals within the European Economic Area and the United Kingdom.
We process personal data under the following legal bases:
As a data subject, you have the following rights:
You have the right to request a copy of the personal data we hold about you. We will provide this information within one month of your request.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
You have the right to request that we restrict the processing of your personal data in certain circumstances.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
You have the right to object to our processing of your personal data based on legitimate interests.
We do not engage in automated decision-making or profiling that produces legal or similarly significant effects.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month. If your request is complex or we receive multiple requests, we may extend this period by two months, and we will inform you of any such extension.
The data controller responsible for your personal information is:
neo-basin
47 Colmore Row
Birmingham, B3 2BS
United Kingdom
Email: [email protected]
For questions specifically related to data protection, you may contact our designated data protection contact at [email protected].
We primarily store and process data within the United Kingdom and European Economic Area. If we transfer data outside these regions, we ensure appropriate safeguards are in place to protect your information.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach.
You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates GDPR. In the United Kingdom, the supervisory authority is the Information Commissioner's Office (ICO).
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
United Kingdom
Website: www.ico.org.uk
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.
We may update this GDPR compliance notice from time to time. Any changes will be posted on this page with an updated revision date.